12h ago
Associate Director, Client Services (L&D)
Jersey City, NJ
$115k-$130k / year
contractlead Hybridconsulting
πΌ About This Role
You'll lead governance, training, and enablement for complex client portfolios in our L&D team. You'll partner with Client Solutions and Product Management to drive value realization. This 3-6 month contract offers the chance to work with leading global brands in digital commerce.
π― What You'll Do
- Drive governance and standardization across assigned accounts
- Run the account-level Champions Program
- Lead onboarding, office hours, and role-based training
- Coordinate platform upgrades, migrations, and releases
π Requirements
- 8β12 years in client services/enablement or marketing operations
- Cross-functional leadership experience
- Deep understanding of media workflows and adoption levers
- Experience building scalable training and knowledge programs
β¨ Nice to Have
- Experience with AI-enabled knowledge tools
- LMS reporting and eLearning development
π Benefits & Perks
- ποΈ Competitive paid time off
- π Great learning and development opportunities
- πΆ Parental leave and benefits
- π€ Volunteering opportunities
π¨ Hiring Process
Estimated timeline: 2-4 weeks
- 1Introductory call with Talent AcquisitionΒ· 30 min
- 21:1 meetings with team membersΒ· 60 min
- 3Take Home Assignment/Case Study PresentationΒ· 120 min
0 0 0