12h ago

Associate Director, Client Services (L&D)

Jersey City, NJ

$115k-$130k / year

contractlead Hybridconsulting

πŸ’Ό About This Role

You'll lead governance, training, and enablement for complex client portfolios in our L&D team. You'll partner with Client Solutions and Product Management to drive value realization. This 3-6 month contract offers the chance to work with leading global brands in digital commerce.

🎯 What You'll Do

  • Drive governance and standardization across assigned accounts
  • Run the account-level Champions Program
  • Lead onboarding, office hours, and role-based training
  • Coordinate platform upgrades, migrations, and releases

πŸ“‹ Requirements

  • 8–12 years in client services/enablement or marketing operations
  • Cross-functional leadership experience
  • Deep understanding of media workflows and adoption levers
  • Experience building scalable training and knowledge programs

✨ Nice to Have

  • Experience with AI-enabled knowledge tools
  • LMS reporting and eLearning development

🎁 Benefits & Perks

  • πŸ–οΈ Competitive paid time off
  • πŸ“ˆ Great learning and development opportunities
  • πŸ‘Ά Parental leave and benefits
  • 🀝 Volunteering opportunities

πŸ“¨ Hiring Process

Estimated timeline: 2-4 weeks

  1. 1Introductory call with Talent AcquisitionΒ· 30 min
  2. 21:1 meetings with team membersΒ· 60 min
  3. 3Take Home Assignment/Case Study PresentationΒ· 120 min

[email protected]

0 0 0