🛠 Tech Stack

💼 About This Role

You'll support users across Chicago locations as the first line of IT support, resolving technical issues and contributing to system efficiency. You'll troubleshoot hardware and software and manage user accounts and permissions. This role offers opportunities for professional growth in a collaborative team.

🎯 What You'll Do

• Serve as initial point of contact for technical support via phone, email, and ticketing system
• Provide remote support using RMM tools like ConnectWise Automate
• Install, configure, and maintain desktop hardware, software, and peripherals
• Manage user accounts, permissions, and access controls

📋 Requirements

• 1–4 years of experience in a help desk or IT support role
• Strong troubleshooting and analytical skills
• Valid driver's license and reliable transportation

✨ Nice to Have

• Relevant certifications (e.g., CompTIA A+, Network+, MCP)
• Currently pursuing or holding a degree in IT, Computer Science, or related field
• Additional languages beyond English

🎁 Benefits & Perks

• 🏖️ 401(k) with company match
• 🏖️ Comprehensive benefits package (medical, dental, vision, retirement)
• 🏖️ Employee discounts on company products

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min