💼 About This Role

You'll assist customers over the phone and email regarding the Greenlight card and mobile app. Your core impact will be ensuring every customer interaction ends with satisfaction. This fully remote role offers the chance to build strong relationships with colleagues and relay product feedback.

🎯 What You'll Do

• Provide phone and email support for card or registration issues
• Actively listen to diffuse escalations and clarify needs
• Build relationships and relay product feedback
• Use internal tools to navigate accounts and solve issues

📋 Requirements

• High school diploma or equivalent
• Exceptional customer service and active listening skills
• Proficiency with CRM software and strong typing
• Experience troubleshooting technical issues

📨 Hiring Process

First week on-site for training; exact schedule depends on start date.