🛠 Tech Stack

💼 About This Role

You'll support our SaaS products by bridging the gap between engineering and client experience teams at a fast-growing healthcare technology company. You'll collaborate with product engineering, client experience, and AI teams to identify and resolve issues. Working at Prompt means solving complex healthcare challenges with a talented team in a remote-friendly environment.

🎯 What You'll Do

• Collaborate with engineering, client experience, and AI teams to resolve product issues
• Meet with customers and internal stakeholders to diagnose potential issues
• Reproduce, debug, and identify root causes of issues in production and development
• Write detailed technical specifications and performant scripts or database queries

📋 Requirements

• 3+ years of experience as a Support Engineer or Software Developer with customer-facing duties
• Working knowledge of MySQL or equivalent relational database querying language
• Ability to read and write code using at least one modern programming language
• Experience debugging complex API integrations

✨ Nice to Have

• Experience in software development with PHP, Python, or modern JavaScript frameworks like Vue or React
• Experience in customer support or directly responding to customer issues
• Knowledge of AWS services like EC2, S3, Route 53, or CloudWatch

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🩺 Medical, dental, and vision insurance
• 🏢 Remote/hybrid environment
• 💼 401k and potential equity compensation
• 📚 Company paid disability, life insurance, and family/medical leave

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min