🛠 Tech Stack

💼 About This Role

You'll manage 15-25 high-touch enterprise accounts across France and Switzerland, owning the full customer lifecycle. You'll drive adoption of Contentsquare's AI-powered tools and build data-driven success plans aligned to client objectives. This role stands out for its strategic impact on digital business outcomes.

🎯 What You'll Do

• Build trusted relationships with executive-level contacts
• Develop data-driven success plans aligned to client KPIs
• Drive adoption of Contentsquare products and AI capabilities
• Partner with Sales on renewals and upsell/cross-sell strategies

📋 Requirements

• 5+ years in enterprise Customer Success or Account Management
• Proven ability to build C-level relationships
• Exceptional written and oral communication in French and English
• Strong knowledge of analytics landscape (Digital Experience, Product Analytics)

✨ Nice to Have

• Familiarity with data warehouses (Snowflake, BigQuery, Databricks)
• Experience with LLM-based tools (ChatGPT, Claude, Microsoft Copilot)
• Additional European languages

🎁 Benefits & Perks

• 🌍 Remote-first culture
• 🏖️ Flexible vacation policy
• 📚 Learning & development budget
• 💻 Home office equipment
• 🏥 Health insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/CS Assessment· 60 min
4. 4Executive Interview· 45 min