5h ago

Analista de IT Service Management

Curitiba, Brazil

$40k-$60k / yearest.

full-timemid HybridIT services

🛠 Tech Stack

💼 About This Role

You'll join a global tech transformation team, uniting human expertise with AI. You'll drive IT service management improvements for scalable tech solutions.

🎯 What You'll Do

  • Manage IT service management processes
  • Coordinate incident and problem resolution
  • Ensure service level agreements are met

📋 Requirements

  • ITIL certification
  • 3-5 years of ITSM experience
  • Experience with service management tools

✨ Nice to Have

  • Knowledge of Agile methodologies
  • Experience in global teams

🎁 Benefits & Perks

  • 🏥 Health insurance
  • 🏖️ Flexible vacation
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