🛠 Tech Stack

💼 About This Role

You'll be a trusted advisor to key stakeholders at MedTech accounts, driving platform adoption and value recognition. You'll generate contract renewals and partner with Account Executives to secure expansions. This role offers a chance to join a high-growth startup backed by world-class investors.

🎯 What You'll Do

• Manage a large book of business across diverse accounts and product configurations.
• Ensure high user-adoption through executive sponsorship and change management.
• Lead Executive Business Reviews to communicate value and strategic suggestions.
• Generate contract renewals and partner with AEs on growth strategies.

📋 Requirements

• Deep experience in Customer Success for Enterprise SaaS and/or Medical Technology.
• Ability to develop close relationships through empathy and deep curiosity.
• Eagerness to learn and dig into technical aspects of the platform.
• Excellent verbal and written communication skills (email, PPT).

✨ Nice to Have

• Analytical background with data platforms like Amplitude, Looker, Omni.
• Experience using a customer success platform (Gainsight, Planhat, Vitaly).
• Experience configuring and performing back end administrative work.

🎁 Benefits & Perks

• 🏖️ Flexible PTO with generous time off and flexible hours.
• 💰 Equity and competitive cash compensation with OTE $120k-$160k.
• 🏠 Home Office Stipend $1,000 for remote equipment and WiFi.
• 🩺 Paid Health, Dental, Vision 100% for employee, 75% for dependents.
• 👶 Parental Leave 8-16 weeks fully-paid, flexible.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min