🛠 Tech Stack

💼 About This Role

You'll handle inbound customer calls and policy-related inquiries for an insurance services company. Your core impact is ensuring accurate policy support and efficient resolution of service requests while maintaining high-quality customer experiences.

🎯 What You'll Do

• Handle inbound customer calls and voicemail inquiries
• Assist customers with policy-related requests and account updates
• Guide customers through the claims intake process
• Prepare and distribute certificates of insurance

📋 Requirements

• High School Diploma or GED
• 1+ year of customer service or clerical experience
• Experience with Microsoft Office and CRM systems
• Strong verbal and written communication skills

✨ Nice to Have

• Interest in learning new technologies including AI tools
• Schedule flexibility

🎁 Benefits & Perks

• 💰 Competitive hourly pay $20-$23/hr
• 🏥 Medical, dental, vision insurance
• 🏦 401(k) with company match
• 🏖️ Paid time off and 11 holidays
• 📈 Employee Ownership Program

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Interview with Manager· 45 min
3. 3Offer· 1 week