🛠 Tech Stack

💼 About This Role

You'll serve as the primary point of contact for executive-level stakeholders, driving adoption and value of the Drata platform. You'll partner with strategic customers to accelerate their compliance journey and ensure measurable outcomes. This role is hybrid in London.

🎯 What You'll Do

• Serve as primary point of contact for executive-level stakeholders
• Manage a book of business with 100+ customers
• Create Mutual Action Plans and review progress via monthly health checks and QBRs
• Identify customer challenges and drive cross-functional mitigation plans

📋 Requirements

• 4+ years of Customer Success or Consulting experience
• 2+ years experience in Security and/or Compliance
• Experience managing a large volume of accounts
• Proficiency in Salesforce, Catalyst, Sigma, and Jira

✨ Nice to Have

• Strong communication skills across all formats
• Self-motivated and adaptable in a fast-paced startup environment
• Data-fueled approach to CSM work

🎁 Benefits & Perks

• 🏥 100% coverage for supplemental medical and dental for employees and dependents
• 📚 $500 USD annual professional development + $250 USD personal development
• 🏖️ Flexible vacation policy
• 👶 Paid parental leave after six months
• 🏠 Up to $1,000 USD annual home office stipend