🛠 Tech Stack

💼 About This Role

You'll support Hootsuite's highest-valued Enterprise customer accounts, assisting with onboarding and troubleshooting through multi-channel support. You'll help identify trends and escalate issues to improve product experience. This hybrid role is dedicated to Talkwalker customers.

🎯 What You'll Do

• Provide subject matter expertise to Enterprise accounts within accelerated SLAs.
• Troubleshoot and differentiate between product and non-product issues.
• Perform customer account work for onboarding large Enterprise customers.
• Identify cross/up-sell opportunities and connect clients with CAM/CSM.

📋 Requirements

• Up to 2 years in a product or customer technical support role.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to multitask, attention to detail, and time management.
• Deep understanding of Hootsuite's features and functionality.

✨ Nice to Have

• Knowledge of ticketing platforms like Salesforce and Jira.
• Experience in multi-channel environment (Phone/Chat/Email).
• Passion for social media platforms (Facebook, Instagram, etc.).

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 💰 Competitive pay with bonus potential
• 📚 Learning and development opportunities
• 🏥 Health and wellness benefits
• 🤝 Collaborative team culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min