2h ago
Disputes Senior Manager
Cardiff
full-timesenior Hybridfinancial services
Description
You will lead a high-performing card disputes team serving UK and US customers, owning risk posture, refining controls, and championing customer experience. You'll work cross-functionally to eliminate friction, mitigate losses, and maintain operational excellence.
Requirements
- Experienced operational leader in card disputes
- Ability to manage in a fast-paced environment with constant change
- Knowledge of regulations, legislation, and industry best practices in fraud risk
- Strong cross-functional collaboration skills
Responsibilities
- Lead and mentor a high-performing team processing UK and US dispute claims within Visa scheme cycles and regulatory timelines
- Design and monitor robust control frameworks to mitigate financial loss and operational errors
- Drive operational excellence using technology to streamline processes and enhance customer experience
- Establish and monitor KPIs to track performance and identify improvement areas
- Act as final authority for complex dispute cases and high-priority escalations
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