16h ago
Key Lead
London, UK
โจ $30k-$40k / yearest.
full-timejuniorretail
๐ผ About This Role
You'll support the store's leadership team in creating inspiring experiences and fostering an inclusive environment. Your core impact will be acting as a constant presence on the floor, helping employees develop their full potential. This role immerses you in FOH and BOH operations while driving people-first culture.
๐ฏ What You'll Do
- Support a people-first employee culture and model company values.
- Manage daily coverage needs and lead shift huddles.
- Model and coach customer experience principles on the sales floor.
- Assist with ad hoc customer accommodations and uphold operational standards.
- Open and close the store, setting it up for success.
๐ Requirements
- 2+ years of supervisory experience in fast-paced retail or hospitality.
- Experience promoting a people-first employee culture.
- Outstanding communication practices that are clear and structured.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
โจ Nice to Have
- Skilled in executing customer service and operational efficiencies.
- Passion for building detail-oriented customer and employee experiences.
๐ Benefits & Perks
- ๐๏ธ Flexible schedule including evenings, weekends, holidays.
- ๐ฐ Competitive compensation and benefits package.
- ๐ Development opportunities in a people-first culture.
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3On-site Interviewยท 1 hour
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