💼 About This Role

You'll own customer renewals and drive expansion across a global enterprise portfolio. You'll build a professional services function from scratch, translating customer feedback into product insights. This role offers high autonomy and direct impact on commercial growth.

🎯 What You'll Do

• Own customer renewals and mitigate churn risks.
• Identify upsell and expansion opportunities within accounts.
• Design professional services offerings and delivery frameworks.
• Manage customer health and track engagement metrics.

📋 Requirements

• Customer Success or Account Management experience in SaaS.
• Track record of managing enterprise renewals and revenue growth.
• Experience identifying expansion opportunities consultatively.
• Proven ability to build professional services from ground up.

✨ Nice to Have

• Familiarity with AI tools for workflow optimization.
• Experience with OEM or channel partnerships.
• Background in high-growth tech environments.

🎁 Benefits & Perks

• 💰 Competitive compensation with performance incentives.
• 🏠 Remote or hybrid working flexibility.
• 📈 Annual compensation reviews and rewards.
• 📚 Training and career development opportunities.
• 🌍 International enterprise exposure and impact.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min