🛠 Tech Stack

💼 About This Role

You'll serve as a subject matter expert on Zendesk for Contact Center, leading the entire technical delivery process from initial discussions to go-live. You will take ownership of implementation, ensuring solutions meet technical standards and align with business goals while working remotely with a collaborative team.

🎯 What You'll Do

• Lead design and configuration workshops to produce TDDs based on business objectives
• Configure services and deploy resources in customer AWS accounts using Amazon Connect, CloudFormation, Lex
• Collaborate with cross-functional teams during development, testing, and go-live phases
• Conduct technical training and knowledge transfer sessions for customers

📋 Requirements

• 3+ years of customer-facing experience in technical support or consulting
• Experience with Amazon Connect is essential
• 3+ years hands-on experience with complex cloud-based solutions
• Strong programming skills with experience in AWS Lambda and Python

✨ Nice to Have

• Experience integrating various contact center solutions
• Passion for creating impactful contact center solutions

🎁 Benefits & Perks

• 🏖️ Flexible work hours and remote work option
• ⚖️ Work-life balance and employee well-being culture
• 🌍 Community initiatives through Social Impact team
• 🌈 Diversity and inclusion investment
• 📈 Professional growth and development support

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 15 min