🛠 Tech Stack

💼 About This Role

You'll provide empathetic support to members navigating healthcare benefits, handling high-volume inbound calls. You'll resolve issues using established workflows to empower members. This remote role requires bilingual proficiency in English and Spanish.

🎯 What You'll Do

• Answer inbound calls from English and Spanish-speaking members empathetically.
• Explain benefits coverage, cost-sharing, and eligibility details clearly.
• Find in-network providers and update account information.
• Accurately document interactions and follow-up actions.

📋 Requirements

• Bilingual proficiency in English and Spanish.
• Bachelor's degree with 2+ years customer service/healthcare experience or 5+ years relevant experience.
• Comfortable handling high-volume inbound calls using VoIP systems.
• Strong familiarity with Google Workspace, Apple products, and CRM software.

🎁 Benefits & Perks

• 🏖️ Remote work
• 🏥 Healthcare benefits
• 💰 Competitive pay
• 📚 Paid training

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30 min
3. 3Technical Interview· 1 hour

🚩 Heads Up

• Planned time off not permitted during 3-week training
• Strict 10am-7pm EST training schedule may exclude some time zones