🛠 Tech Stack

💼 About This Role

You'll join PitchBook's Customer Support team to maintain high support quality by reviewing interactions and providing feedback. Your work will directly enhance customer satisfaction and team performance. This role offers hands-on experience with QA programs in a collaborative environment.

🎯 What You'll Do

• Establish and refine internal standards for support quality assurance
• Review support team interactions across calls, emails, and chats
• Evaluate engagements against predetermined quality benchmarks
• Provide constructive feedback during regular meetings

📋 Requirements

• Bachelor's degree
• 1+ years of customer service experience
• Analytical abilities demonstrated
• Proficiency with Microsoft Office suite