🛠 Tech Stack

💼 About This Role

You'll deliver advanced technical support to enterprise customers using WordPress ecosystems, resolving complex issues and ensuring platform stability. You'll troubleshoot performance bottlenecks and collaborate with engineering teams. This role offers exposure to cutting-edge web technologies and enterprise environments.

🎯 What You'll Do

• Deliver advanced technical support via ticketing and calls
• Investigate and resolve complex WordPress issues
• Perform in-depth debugging using logs and monitoring tools
• Contribute to knowledge resources and documentation

📋 Requirements

• Strong hands-on experience with WordPress
• Proficiency in PHP, JavaScript, HTML, and CSS
• Experience in customer-facing technical support
• Understanding of REST APIs, HTTP, DNS, and Git

✨ Nice to Have

• Familiarity with WooCommerce or Gutenberg
• Knowledge of New Relic or Kibana
• Enterprise-level WordPress hosting experience

🎁 Benefits & Perks

• 🏖️ Open vacation policy
• 🌍 Fully remote work
• 📚 Continuous learning opportunities
• 🚀 Career advancement opportunities
• 🤝 Collaborative engineering culture

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min