💼 About This Role

You'll provide frontline customer and technical support across multiple products and channels, troubleshooting issues and documenting interactions. You'll ensure a professional support experience and escalate complex concerns. This role offers remote-first flexibility and growth opportunities.

🎯 What You'll Do

• Provide timely support via email, chat, phone, and ticketing systems.
• Troubleshoot product, account, and workflow-related issues.
• Document interactions, troubleshooting steps, and resolutions.
• Escalate unresolved or complex issues to senior team members.

📋 Requirements

• 1+ year of experience in customer support or related field.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning new tools and systems quickly.

✨ Nice to Have

• Experience in SaaS support.
• Retail service background.
• Familiarity with ticketing systems.

🎁 Benefits & Perks

• 🏖️ Flexible vacation policy
• 🏠 Remote-first work environment
• 💼 Generous medical, dental, and vision insurance
• 💰 401(k) retirement plan
• 👶 Paid parental leave

🚩 Heads Up

• Requires weekend shift (Saturday-Wednesday) after onboarding, which may be challenging.
• Onboarding phase requires Monday-Friday schedule, then switches to different days.