💼 About This Role

You'll manage a portfolio of enterprise accounts at the world's largest maritime due diligence organization. Your core impact is driving customer value realization and retention through proactive engagement. This role stands out for its focus on the high-touch enterprise segment.

🎯 What You'll Do

• Manage onboarding and implementation for assigned enterprise customers.
• Drive customer value realization through regular engagement and monitoring.
• Identify retention risks and collaborate with sales for timely renewals.
• Coordinate issue resolution with internal teams as first contact point.

📋 Requirements

• 3-5 years of customer success or account management experience.
• Experience managing enterprise or mid-market customer accounts.
• Proven ability to drive product adoption and customer retention.
• Strong communication and stakeholder management skills.

✨ Nice to Have

• Experience in maritime or logistics industry.
• Familiarity with SaaS customer success platforms.
• Knowledge of CRM tools like Salesforce.

🎁 Benefits & Perks

• 💰 Competitive base salary
• 🏥 Healthy Living Allowance
• 🎯 Annual incentive scheme
• 📈 Professional development opportunities
• 🌍 Diverse and inclusive workplace

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min