💼 About This Role

You'll manage and coach a team of Customer Success Managers for enterprise segments, driving customer adoption and value realization across the portfolio. You'll act as an escalation point for key accounts while collaborating cross-functionally to deliver measurable business outcomes.

🎯 What You'll Do

• Manage, coach, and develop a team of Customer Success Managers.
• Ensure execution of customer engagement across onboarding and adoption.
• Own customer health, adoption, and retention outcomes.
• Act as escalation point for key and at-risk customers.

📋 Requirements

• 8+ years in Customer Success, Consulting, or SaaS roles.
• 3+ years managing customer-facing teams in enterprise environments.
• Bachelor's degree or equivalent experience.

✨ Nice to Have

• Experience engaging senior customer stakeholders.
• Ability to operate in cross-functional environments.
• Proven coaching skills for driving adoption.

🎁 Benefits & Perks

• 🏥 Comprehensive healthcare coverage
• 🏖️ Flexible paid time off
• 💰 401k with company contributions
• 👶 Generous caregiver and parental leaves
• 🏋️ Life and disability insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 1 hour