💼 About This Role

You'll lead a team providing critical support to small business owners and accountants, ensuring they receive empathetic guidance. Your work ensures users see the value of Xero.

🎯 What You'll Do

• Drive alignment and cohesiveness across global operations
• Uplift team capability through coaching and performance management
• Deliver on workforce planning requirements
• Identify and implement service delivery improvements

📋 Requirements

• Leading teams in a customer support environment
• Clear communication to navigate difficult conversations
• Coaching mindset to develop team members
• Ability to balance individual needs with business goals

✨ Nice to Have

• Background in accounting or small business

🎁 Benefits & Perks

• 🏖️ Flexible work with 3 days in office
• 🏠 Work from home 2 days per week

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 60 min
3. 3Team interview· 45 min