💼 About This Role

You'll lead the concierge service team for Cirque du Soleil's touring show, ensuring exceptional guest experiences and driving upsell strategies. Your core impact is maximizing revenue through premium offerings while maintaining Cirque's high service standards.

🎯 What You'll Do

• Oversee guest experience standards in Front of House areas
• Manage upselling team to convert guest interactions into sales
• Handle guest complaints with professionalism and calm
• Prepare end-of-city reports with feedback for headquarters

📋 Requirements

• Experience in guest services or hospitality leadership
• Upselling and revenue generation skills
• Team management including scheduling and training
• Bilingual English and French

✨ Nice to Have

• Knowledge of ticketing systems like Outbox
• Experience in live entertainment or touring shows
• Familiarity with cash reconciliation procedures

🎁 Benefits & Perks

• 🎭 Free show access for you and family
• 🏨 Travel accommodations during tour
• 📈 Career growth in a global entertainment company
• 💰 Competitive hourly wage plus tips
• 🏖️ Paid time off and holidays

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application screening· 1 week
2. 2Phone interview with HR· 30 min
3. 3In-person interview with manager· 1 hour