🛠 Tech Stack

💼 About This Role

You'll join Toast's Customer Marketing team to manage end-to-end multi-channel campaigns driving product adoption and upsell revenue. You'll build complex automation workflows and use data to optimize customer journeys across email, in-app, SMS, and push.

🎯 What You'll Do

• Partner with stakeholders to define campaign requirements
• Own setup and deployment of campaigns across channels
• Build and maintain automated customer journeys
• Lead A/B testing to improve engagement and conversion

📋 Requirements

• 3+ years in lifecycle, growth, or marketing operations
• Proficiency in Braze, Pendo, and Marketo
• Ability to connect marketing data to business outcomes
• Skilled at analyzing performance data for campaign optimization

✨ Nice to Have

• Experience in B2B SaaS
• AI tool proficiency for workflow automation
• Exceptional project management skills

🎁 Benefits & Perks

• 💰 Competitive base salary with bonus/equity
• 🏖️ Flexible hybrid work model
• 📚 AI tools provided for faster building and learning
• 💼 Comprehensive benefits including health and wellness
• 📈 Career growth opportunities in a collaborative culture

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Manager interview· 45 min
3. 3Technical assessment· 60 min
4. 4Panel interview· 60 min
5. 5Offer· N/A