🛠 Tech Stack

💼 About This Role

You'll shape and scale an AI-enhanced customer support function in a fast-paced SaaS environment. You'll manage customer inquiries while driving process improvements through automation, directly impacting service quality and efficiency for thousands of end users.

🎯 What You'll Do

• Resolve customer inquiries across all communication channels
• Monitor ticket volumes and maintain SLAs
• Design and optimize support workflows in Zendesk or Intercom
• Integrate AI tools to automate recurring tasks

📋 Requirements

• 3+ years in customer care within B2B SaaS
• Hands-on experience with Zendesk or similar platforms
• Proven use of AI tools (ChatGPT, Claude) to improve workflows
• Fluent English and German (C1)

✨ Nice to Have

• Experience with Freshdesk
• Analytical and organizational skills

🎁 Benefits & Perks

• 🏠 Remote-first work environment
• 🏥 Health and wellness support including fitness memberships
• 🚲 Job bike leasing program
• 🎉 Inclusive culture with regular social events
• 📈 Professional growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min