Description

You'll join the Anti-Fraud Monitoring team in Kuala Lumpur, working in a fast-paced global environment to identify and respond to fraud risks across Luno's business. Your mission involves responding to fraud-related queries, reviewing alerts and transactions, and collaborating with cross-functional teams to protect customers.

Requirements

• Relevant qualification from an accredited institution
• Experience in fintech, crypto, payment processing, or forensics
• Strong analytical skills and attention to detail
• High level of integrity and sense of responsibility
• Excellent problem-solving and critical thinking capabilities

Responsibilities

• Respond to fraud queries from banks, payment partners, and internal stakeholders regarding bank fraud, card fraud, and chargebacks
• Review alerts, accounts, and transactions to detect suspicious activity and take prompt action
• Liaise with legal teams, law enforcement, investigators, and customers to manage fraud investigations
• Partner with senior investigators to identify fraud patterns and emerging threats
• Maintain accurate investigation logs and prepare high-quality reports