Description

You will serve as a strategic partner to the Chief Customer Officer, driving cross-functional initiatives and operational excellence across the Customer Success organization. Your work will focus on customer health, AI initiatives, and customer engagement, with high visibility to enterprise-level decision-making.

Requirements

• Customer-centric mindset with ability to lead through influence
• Strong data analysis skills to distill critical insights
• Experience operating across complex global functions
• Proven ability to drive measurable outcomes in customer success
• Strategic thinking and operational excellence

Responsibilities

• Lead or co-lead post-sales transformation programs focused on customer health, engagement, and AI
• Act as thought partner to CCO and CS leadership on strategic priorities and business performance
• Own planning and internal business operations for top management initiatives
• Lead key rhythm of the business processes (leadership meetings, QBRs, off-sites, etc.)
• Drive cross-functional collaboration and align metrics, reporting, and progress on customer health initiatives