💼 About This Role

You'll serve as a trusted partner for strategic construction customers, driving successful adoption of FieldAI's robotics platform. Your core impact will be navigating complex deployments, resolving issues, and realizing measurable value. This role offers a chance to shape customer success at a frontier robotics company.

🎯 What You'll Do

• Serve as primary point of contact for strategic construction customers.
• Drive successful onboarding, adoption, and long-term account health.
• Partner with sales, solutions, engineering, and product teams.
• Identify growth opportunities and upsell within existing accounts.

📋 Requirements

• 7+ years in customer success or account management.
• Experience managing accounts in construction or industrial environments.
• Strong relationship management and executive communication skills.
• Ability to navigate ambiguity in fast-moving environments.

✨ Nice to Have

• Bachelor's degree in Business or Engineering.
• Experience with enterprise software deployment.