💼 About This Role

You'll support Finnish and English-speaking merchants across phone, chat, and email, resolving technical and account-related issues. You'll spot patterns in recurring issues and contribute ideas to improve processes and reduce merchant friction. This role offers real ownership from day one and a clear path to grow in fintech customer support.

🎯 What You'll Do

• Support merchants via phone, chat, and email
• Investigate root causes of technical and account issues
• Spot recurring issues and suggest process improvements
• Collaborate with cross-functional teams to resolve merchant inquiries

📋 Requirements

• Fluency in Finnish and English (written and spoken)
• Experience in customer support or service environment
• Troubleshooting mindset — comfortable digging into issues
• Attention to detail with sensitive merchant information

✨ Nice to Have

• Experience in fintech or payments support
• Familiarity with CRM tools like Zendesk

🎁 Benefits & Perks

• 🏖️ 28 days paid leave plus public holidays
• 🚵🏾‍♂️ Urban Sports Club subsidy and on-site gym
• 🚆 Deutschlandticket subsidised public transport
• 🥗 Partially subsidised office lunches and weekly breakfast
• 🔗 Employee referral programme with rewards

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min