🛠 Tech Stack

💼 About This Role

You'll resolve disputes related to fraudulent activities and service issues using national and international chargeback guidelines, ensuring transaction integrity and customer satisfaction. You'll investigate claims, communicate with clients, and collaborate with fraud, legal, and compliance teams. This role offers a top compensation package as part of a growing bank.

🎯 What You'll Do

• Resolve disputes for fraudulent activities and service issues.
• Investigate claims, gathering and analyzing evidence.
• Communicate with clients and stakeholders on dispute progress.
• Collaborate with fraud, legal, and compliance teams.

📋 Requirements

• Strong interest in claims resolution and fraud prevention.
• Excellent analytical and problem-solving skills.
• Ability to work in a dynamic environment under pressure.
• Desirable: experience with SQL and intermediate Excel.

✨ Nice to Have

• Experience with SQL programming language.
• Basic English proficiency.
• Intermediate Excel skills.

🎁 Benefits & Perks

• 💰 Salario Base 10,000 MXN monthly plus 12,000 bonus.
• 🏖️ 12 días de vacaciones.
• 🎁 15 días de aguinaldo.
• 🏥 Seguro de Gastos Médicos Mayores and life insurance.
• 📋 Prestaciones de Ley (IMSS, Infonavit).

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 45 min
3. 3Offer· 15 min