17h ago
Service Delivery Manager
Braine-l'Alleud, Belgium
โจ $60k-$80k / yearest.
contractseniorgovernment
๐ผ About This Role
You'll manage Deployable CIS infrastructure as a service, ensuring system readiness per SLAs for NATO's NCI Agency. You'll coordinate with business areas, manage security accreditations, and support exercises to maintain operational capability. This role is critical for NATO's secure communications.
๐ฏ What You'll Do
- Manage DCIS infrastructure service levels and readiness.
- Coordinate engineering support with NCIA and CSSC.
- Manage security accreditation renewal for DCIS systems.
- Oversee configuration management and asset accountability.
- Conduct risk assessments and initiate NSIP projects.
๐ Requirements
- Security clearance of National or NATO Secret.
- IT service management experience with SLAs.
- Experience with configuration management processes.
- Knowledge of NATO C3 or similar defence environments.
โจ Nice to Have
- Experience with NATO Security and Investment Programme.
- Familiarity with deployable CIS systems.
- Project management certification (e.g., PMP).
๐ Benefits & Perks
- ๐ฐ Competitive contractor rate
- ๐ก๏ธ NATO client exposure
- ๐ Fixed-term contract with potential extension
- ๐ International work environment
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Initial screeningยท 30 min
- 2Technical interviewยท 60 min
- 3Client interviewยท 45 min
๐ฉ Heads Up
- Unspecified salary range and rate brackets as [object Object]
- End date 2026-12-31 but no guaranteed renewal
- Volume measured in hours (836) suggesting heavy workload
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