17h ago

Service Delivery Manager

Braine-l'Alleud, Belgium

โœจ $60k-$80k / yearest.

contractseniorgovernment

๐Ÿ’ผ About This Role

You'll manage Deployable CIS infrastructure as a service, ensuring system readiness per SLAs for NATO's NCI Agency. You'll coordinate with business areas, manage security accreditations, and support exercises to maintain operational capability. This role is critical for NATO's secure communications.

๐ŸŽฏ What You'll Do

  • Manage DCIS infrastructure service levels and readiness.
  • Coordinate engineering support with NCIA and CSSC.
  • Manage security accreditation renewal for DCIS systems.
  • Oversee configuration management and asset accountability.
  • Conduct risk assessments and initiate NSIP projects.

๐Ÿ“‹ Requirements

  • Security clearance of National or NATO Secret.
  • IT service management experience with SLAs.
  • Experience with configuration management processes.
  • Knowledge of NATO C3 or similar defence environments.

โœจ Nice to Have

  • Experience with NATO Security and Investment Programme.
  • Familiarity with deployable CIS systems.
  • Project management certification (e.g., PMP).

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ Competitive contractor rate
  • ๐Ÿ›ก๏ธ NATO client exposure
  • ๐Ÿ“… Fixed-term contract with potential extension
  • ๐ŸŒ International work environment

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Initial screeningยท 30 min
  2. 2Technical interviewยท 60 min
  3. 3Client interviewยท 45 min

๐Ÿšฉ Heads Up

  • Unspecified salary range and rate brackets as [object Object]
  • End date 2026-12-31 but no guaranteed renewal
  • Volume measured in hours (836) suggesting heavy workload
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