🛠 Tech Stack

💼 About This Role

You'll manage a team of Product Support Specialists at Anthropic, enhancing our Enterprise Support offering. Your core impact will be delivering safe AI to users while building a high-performing team. This role offers the chance to work at the forefront of AI safety and enterprise support.

🎯 What You'll Do

• Hire, lead, and develop a team of Product Support Specialists
• Monitor team performance and provide coaching and feedback
• Manage day-to-day operations including capacity management
• Partner with cross-functional stakeholders to improve user experience

📋 Requirements

• 6+ years of product support experience
• 3+ years in a people management role
• Experience on a B2B Enterprise or Strategic Support team
• Ability to thrive in a fast-paced, ever-changing environment

✨ Nice to Have

• Knowledge of SQL queries
• Familiarity with APIs and technical documentation

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 💻 Remote flexibility (25% in-office)
• 🎓 Learning and development opportunities
• 🌍 Visa sponsorship available

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 60 min