💼 About This Role

You'll deliver webinar-led onboarding and proactive outreach to help SMB customers activate and adopt Aircall quickly. You'll be the steady touchpoint that keeps customers moving forward without high-touch engagement, enabling AMs with clear product guidance and coordinating escalations. This is a high-volume, high-impact role in a fast-moving AI-driven company.

🎯 What You'll Do

• Lead recurring onboarding webinars for SMB/Core customers to drive activation.
• Provide reactive 1:1 onboarding calls to resolve setup blockers.
• Monitor portfolio health and perform targeted proactive outreach.
• Support AMs with product workflow clarifications and coordinate escalations.

📋 Requirements

• 1–3 years in a customer-facing SaaS role (Onboarding, CS, Support, or Implementation).
• Experience interacting with customers via scheduled meetings, webinars, or support conversations.
• Comfortable managing multiple customers using structured playbooks and CRM tools.
• Confident presenting over video in a professional, engaging manner.

✨ Nice to Have

• Experience with customer success platforms and webinar tools.
• Familiarity with Aircall or similar telephony/integration products.

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work from Paris office.
• 📈 Growth opportunities in a fast-scaling unicorn.
• 🌍 International team across multiple countries.
• 💡 AI-driven product innovation exposure.
• 🏢 Modern office in central Paris.