🛠 Tech Stack

💼 About This Role

You'll be the human layer for a global dental AI platform, ensuring customers succeed in adopting AI-powered workflows. Your core impact is reducing churn by solving tickets end-to-end and feeding insights back to product. This role stands out because you'll work directly with in-house AI teams and help define the support playbook for a company scaling across 28 countries.

🎯 What You'll Do

• Own customer tickets end-to-end across email, phone, and chat.
• Run training sessions, onboarding calls, and product demos.
• Write and maintain customer-facing help content and internal knowledge base.
• Identify patterns in tickets and escalate structured feedback to product and engineering.

📋 Requirements

• 2-4 years of experience in a customer support role for B2B or SaaS products.
• Experience owning end-to-end ticket resolution, not just fast responses.
• Proficiency with CRM tools like Zendesk, Intercom, or similar.
• Ability to analyze ticket patterns and propose process improvements.

✨ Nice to Have

• Experience in dental, healthcare, or AI-support software.
• Familiarity with AI tools like Claude or ChatGPT for workflow automation.
• Experience building or maintaining a knowledge base.

🎁 Benefits & Perks

• 🏖️ Above-market compensation (disclosed at first screen).
• 🏥 HMO coverage.
• 💰 13th month pay and all government-mandated benefits.
• 📈 Concrete career path to Senior Support Specialist or Customer Success Lead.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1First screen with HR· 30 min
2. 2Technical or practical assessment· 60 min
3. 3Final interview with manager· 45 min