🛠 Tech Stack

💼 About This Role

You'll design and optimize the technical backbone for global Customer Success operations in a fast-growing SaaS environment. You'll build automated workflows, integrate platforms, and reduce manual effort through intelligent engineering solutions, including AI-driven automation and customer health metrics. This high-impact role directly shapes how global teams deliver value at scale.

🎯 What You'll Do

• Design and optimize scalable operational systems and automation frameworks.
• Develop integrations between internal tools and customer-facing platforms.
• Lead AI-driven automation initiatives like intelligent ticket categorization.
• Build data-driven solutions to track customer health and churn reduction.

📋 Requirements

• 5+ years in operations or systems engineering in SaaS.
• Strong expertise in Salesforce (SFDC) architecture and CRM platforms.
• Hands-on experience with automation tools and workflow orchestration.
• Experience with Intercom, FinAI, or similar AI-powered support tools.

✨ Nice to Have

• Familiarity with Catalyst or Gemini tools.
• PMP/CAPM certification.

🎁 Benefits & Perks

• 🌍 Fully remote-first working model within India.
• 🚀 Career growth in systems engineering and technical leadership.
• 🤖 AI-driven automation and data engineering learning opportunities.
• 🌐 Collaborative global environment with cross-functional exposure.
• 🏆 Inclusive culture focused on innovation and continuous improvement.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min