💼 About This Role

You'll own day-to-day community engagement for a fast-paced fintech trusted by millions. You'll shape how we show up across social platforms, managing interactions with speed and a human voice. This role is perfect for someone ready to build advocacy and drive real impact at scale.

🎯 What You'll Do

• Manage and respond to comments, DMs, and social interactions with speed and clarity.
• Triage and escalate customer issues to Support and Product teams.
• Proactively engage community to spark conversation and highlight user stories.
• Monitor sentiment across channels, identifying trends and risks.

📋 Requirements

• 5+ years experience in social media or community management in consumer tech or fintech.
• Strong written communication skills with ability to adapt tone across audiences.
• Experience managing high-volume inbound interactions and sensitive conversations.
• Ability to synthesize qualitative feedback into actionable insights.

✨ Nice to Have

• Familiarity with social media management and listening tools.
• Proactivity and builder mindset.

🎁 Benefits & Perks

• 💰 Competitive base salary with stock options and health benefits from Day 1
• 🏦 401(k) plan with company match
• 🏖️ Remote-friendly (US) with flexible time off (FTO)
• 📈 High-growth mission-driven inclusive culture

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Initial Interview with Talent Partner· 30 min
2. 2Technical or Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min
4. 4Executive Interview· 30 min