Tech Stack

Description

As a Senior/Principal Customer Success Manager at OneTrust, you'll act as a trusted advisor for strategic customers, ensuring they derive maximum value from our platform. You will drive retention and growth through alignment, adoption, and world-class engagement.

Requirements

• BA/BS in a relevant subject required
• 6+ years client-facing CSM experience for strategic customers
• Experience managing Fortune 500 accounts and C-level relationships
• Proven success in B2B Enterprise SaaS environment
• Experience using SFDC, Gainsight, and CS technology applications

Responsibilities

• Establish relationships with customer stakeholders and executive sponsors
• Act as primary contact to help customers navigate OneTrust
• Collaborate cross-departmentally to provide product expertise
• Deliver strategic business reviews and communicate ROI
• Manage account portfolio to achieve Net ARR retention and growth