🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of high-touch real estate agents as their day-to-day contact for questions and issues. You'll promote adoption of Compass technology and provide marketing support, ensuring a world-class experience. You'll also mentor coordinators and support national initiatives.

🎯 What You'll Do

• Serve as day-to-day contact for agents via phone, email, and in-person.
• Promote Compass technology adoption through 1:1 support and training.
• Provide marketing support and create collateral from templates.
• Partner with onboarding team on strategy and logistics.

📋 Requirements

• 2-3 years of experience in customer service, training, or operations.
• Ability to establish credibility with agent decision-makers.
• Strong listening skills and empathy for customer pain points.
• Passion for creating community and encouraging in-office engagement.

✨ Nice to Have

• Previous experience in real estate.
• Experience with live or virtual training.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence).

🎁 Benefits & Perks

• 💰 Incentive programs including cash, equity, or commissions.
• 🏖️ Paid vacation, holidays, sick time, parental leave, recharge leave.
• 🏥 Medical, dental, vision insurance; 401(k) plan; FSAs.
• 🐾 Pet insurance and commuter program.
• 👶 Maven (new parent support) and Carrot (fertility benefits).

🚩 Heads Up

• Role requires 2-3 years experience but lists manager title and mentoring responsibilities.
• Contradictory location statements: says 100% in-office Los Gatos, but also mentions Houston.