Tech Stack

Description

You will manage client relationships in B2B and e-commerce segments, driving adoption, growth, and cross-sell through proactive, playbook-led engagement. You will collaborate with Customer Success Managers and maintain CRM data to maximize retention and identify high-potential accounts.

Requirements

• 2-3 years experience in account management or customer-facing role
• Fluent in Japanese and English
• Bachelor's degree in business, communications, or related field
• Strong written and verbal communication skills for scaled outreach
• Data-driven with analytical reasoning and ability to manage large portfolios

Responsibilities

• Manage and grow client relationships in B2B and e-commerce segments
• Drive proactive, playbook-led engagement for adoption, growth, and cross-sell
• Identify and nurture high-potential customers for CSM portfolio transition
• Maintain accurate customer activity in CRM platform
• Participate in events and BTL activities to support industry visibility