Tech Stack

Description

As a Product Specialist at Coveo, you will manage support cases, investigate technical issues, collaborate with R&D, and communicate solutions to clients. Your role turns support interactions into impactful product experiences, empowering users to achieve their goals.

Requirements

• Passion for technology and web development
• Knowledge of Python, JS, CSS, and HTML
• Strong written and verbal communication in English
• Organized with ability to juggle multiple priorities
• Thrives in fast-paced environment

Responsibilities

• Manage and prioritize support cases for timely resolution
• Investigate technical issues, reproduce problems, identify root causes
• Collaborate with R&D and cross-functional teams on complex cases
• Communicate solutions clearly to clients
• Document solutions and create reusable content