💼 About This Role

You'll lead Harvey's APAC customer success team, managing Enterprise and Mid-Market CSMs to drive adoption and retention. Your impact will be measured by NRR and renewal targets across the regional book of business. This is a rare chance to build the CS playbook for a new market at a high-growth company.

🎯 What You'll Do

• Manage and develop a team of Enterprise and Mid-Market CSMs
• Own NRR, adoption, and renewal targets for APAC accounts
• Build and refine regional success playbooks and processes
• Serve as the voice of APAC customers to Product and Engineering

📋 Requirements

• 5-7+ years in enterprise SaaS customer success or account management
• 3+ years directly managing a team of CSMs
• Proven track record owning NRR and expansion metrics for enterprise accounts
• Experience engaging senior legal stakeholders like GCs and Managing Partners

✨ Nice to Have

• Experience in legal technology or professional services
• Familiarity with AI and adoption in risk-averse organizations
• A builder's mindset for creating structure in new markets

🎁 Benefits & Perks

• 🏖️ Hybrid work with 3 days in Sydney office
• 🏥 Full private hospital insurance plus extras
• 👶 Family & fertility support through Carrot
• 🍱 Daily in-office lunch and wellness memberships
• 🧳 Four-week paid sabbatical after four years