🛠 Tech Stack

💼 About This Role

You'll serve as the technical bridge between customers, support, and engineering, diagnosing complex product issues and improving system reliability. Your core impact involves triaging software and hardware problems for a POS platform and creating support documentation for self-service. This role stands out as a key liaison driving product enhancements.

🎯 What You'll Do

• Provide technical support for POS software and hardware issues.
• Diagnose and resolve network, database, and API-related problems.
• Act as liaison between clients and development team.
• Develop and maintain support documentation and FAQs.

📋 Requirements

• 3+ years in technical support or software engineering.
• POS systems and payment processing knowledge.
• Network configuration troubleshooting skills.
• Proficiency in database and API troubleshooting.

✨ Nice to Have

• Experience with ticketing systems like Jira or Zendesk.
• Remote troubleshooting tools experience.
• Retail technology industry background.

🎁 Benefits & Perks

• 🏖️ Remote work flexibility.
• 🏥 Health insurance coverage.
• 💰 Competitive salary and equity options.
• 📚 Professional development budget.
• 🤝 Collaborative team environment.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min