🛠 Tech Stack

💼 About This Role

You'll lead a distributed account management team driving post-sale revenue performance for restaurant technology customers. You'll own renewal, retention, and expansion strategies to ensure customers realize value from a rapidly evolving product suite. This high-impact role combines commercial rigor with a hospitality-driven mindset.

🎯 What You'll Do

• Own gross and net revenue retention across a large customer base
• Lead, coach, and develop a team of managers and individual contributors
• Design and execute renewal strategies across annual and monthly contracts
• Build cross-sell and upsell motions aligned with product offerings

📋 Requirements

• 8+ years of account management or customer success experience
• 4+ years in leadership managing teams
• Ownership of NRR and GRR in a SaaS business

✨ Nice to Have

• Experience in restaurant/food tech industry
• Proficiency with Salesforce and Gainsight

🎁 Benefits & Perks

• 🏖️ Unlimited PTO and strong work-life balance support
• 🏥 Comprehensive medical, dental, and vision insurance
• 💰 401(k) with employer matching and equity participation
• 👶 Paid parental leave and family bonding benefits
• 🎓 Tuition reimbursement and student loan assistance

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 60 min
3. 3Panel interview· 90 min