🛠 Tech Stack

💼 About This Role

You'll be a key brand ambassador for Melio, providing essential support to small business owners. Your work directly impacts the success of the small business economy by resolving queries with empathy. You'll collaborate across internal Xero teams to ensure seamless user experiences.

🎯 What You'll Do

• Provide support via phone, email, and live chat
• Maintain records in Salesforce and Zendesk
• Master CX strategy and Melio products
• Collaborate with internal teams to escalate issues

📋 Requirements

• Communication skills to simplify complex information
• Experience in a service-led environment meeting quality targets
• Growth mindset with readiness to learn new technologies
• Ability to manage multiple digital interactions with empathy

✨ Nice to Have

• Experience with accounting systems
• Proven ability to self-manage
• Background in building trust-based relationships

🎁 Benefits & Perks

• 🏖️ Flexible hybrid working
• 💻 Laptop and equipment provided
• 📚 Learning and development budget
• 🏥 Health and wellness benefits
• 💷 Competitive salary

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 day