🛠 Tech Stack

💼 About This Role

You'll lead enterprise-wide access, scheduling, and experience strategies to remove barriers to care and elevate patient trust. You'll drive system-level improvements, align access operations with clinical and revenue priorities, and leverage data for seamless patient journeys. This role offers visibility in executive decisions and direct impact on access equity and service excellence.

🎯 What You'll Do

• Establish enterprise Patient Access & Experience strategy aligned with growth goals.
• Oversee patient call center operations and omnichannel access optimization.
• Lead new patient intake, scheduling, and referral coordination across markets.
• Own patient satisfaction metrics, NPS, and service recovery initiatives.

📋 Requirements

• 10+ years of progressive leadership in patient access or healthcare operations.
• Proven management of large, distributed patient-facing teams.
• Strong understanding of intake, scheduling, financial counseling, and HIM workflows.
• Bachelor's degree required; Master's preferred.