12h ago
Quality Assurance Specialist
Montana | North Dakota | Kansas | Oklahoma | Iowa
$31.2k-$31.2k / year
full-time Remotelegal
๐ Tech Stack
๐ผ About This Role
You'll ensure ABC works with the best process servers by coaching and training underperforming servers. Your core impact is improving server performance through feedback and accountability. This role is fully remote within select states.
๐ฏ What You'll Do
- Coach and train underperforming process servers on key metrics
- Communicate directly with servers to provide feedback
- Review daily reports and reach out to disengaged servers
- Track blockers and escalate to leadership team
๐ Requirements
- Experience training and/or coaching
- High school diploma or GED
- Proficiency in Microsoft Office (Word, Excel)
- Ability to analyze processes and recommend improvements
โจ Nice to Have
- Familiarity with Legal Processes
- Excellent written and verbal communication skills
๐ Benefits & Perks
- ๐ฅ Health, Dental, Vision insurance
- ๐ฐ 401(k) with company matching
- ๐๏ธ Paid time off
- ๐ 7 paid company holidays + 4 floating holidays
- ๐พ Pet insurance
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Offerยท 1 week
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