12h ago

Quality Assurance Specialist

Montana | North Dakota | Kansas | Oklahoma | Iowa

$31.2k-$31.2k / year

full-time Remotelegal

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll ensure ABC works with the best process servers by coaching and training underperforming servers. Your core impact is improving server performance through feedback and accountability. This role is fully remote within select states.

๐ŸŽฏ What You'll Do

  • Coach and train underperforming process servers on key metrics
  • Communicate directly with servers to provide feedback
  • Review daily reports and reach out to disengaged servers
  • Track blockers and escalate to leadership team

๐Ÿ“‹ Requirements

  • Experience training and/or coaching
  • High school diploma or GED
  • Proficiency in Microsoft Office (Word, Excel)
  • Ability to analyze processes and recommend improvements

โœจ Nice to Have

  • Familiarity with Legal Processes
  • Excellent written and verbal communication skills

๐ŸŽ Benefits & Perks

  • ๐Ÿฅ Health, Dental, Vision insurance
  • ๐Ÿ’ฐ 401(k) with company matching
  • ๐Ÿ–๏ธ Paid time off
  • ๐ŸŽ‰ 7 paid company holidays + 4 floating holidays
  • ๐Ÿพ Pet insurance

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Recruiter Callยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Offerยท 1 week
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