Description

As a Customer Success Manager at Justworks, you'll build strong relationships with customers, drive their long-term success, and identify growth opportunities. You'll act as both the customer's voice and the face of the brand, ensuring satisfaction and revenue growth.

Requirements

• Customer-focused with proven track record of going above and beyond
• Consultative and innovative thinking, driving satisfaction and revenue
• Thrives in fast-paced startup environment with passion for lifelong learning
• Great listener who simplifies complex concepts into clear solutions
• Advocate who asks questions and partners to effect change

Responsibilities

• Manage and service a dedicated book of business, identifying opportunities for growth and retention
• Build relationships with key stakeholders to align Justworks solutions with their business objectives
• Drive customer value through regular check-ins, strategic reviews, and proactive support
• Triage and oversee customer queries, routing to internal teams and driving solutions
• Champion Justworks brand and product suite, articulating value proposition to customers