Description

As the Manager of International Benefits Operations, you will lead and develop teams responsible for delivering an exceptional Benefits experience on the Justworks platform. You'll oversee day-to-day operations, manage benefits partner relationships, and collaborate cross-functionally with Customer Success, Engineering, Product, Legal, and Finance to improve systems and drive efficiencies.

Requirements

• Detail-oriented with extreme attention to accuracy and organization
• Ethical practice with integrity and accountability
• Clear communication skills (oral, written, visual, non-verbal)
• Analytical reasoning to break down and solve problems
• Good judgment in decision-making

Responsibilities

• Manage, build, lead, and develop teams responsible for International Benefits operations
• Establish and improve KPIs for issue resolution times, accuracy, and satisfaction
• Manage benefits partner relationships including contract negotiations and implementation
• Ensure global compliance with legal and regulatory requirements
• Create and maintain cross-functional partnerships with CSO and Program Management