Tech Stack

Description

You will own a portfolio of enterprise accounts, driving retention, expansion, and long-term value. You'll manage the customer lifecycle post-sale, including adoption, value realization, and renewal execution, while collaborating with a technical success manager and cross-functional teams.

Requirements

• 7+ years in software/hardware customer success or account management
• Strong ability to collaborate with and influence executives
• Proven expertise in digitizing processes and implementing new technologies
• Technical understanding of industrial manufacturing machines
• Strong analytical and communication skills

Responsibilities

• Own portfolio of strategic accounts, accountable for retention, renewal, and expansion
• Build and maintain accurate renewal and expansion forecasts
• Proactively identify at-risk accounts and drive mitigation plans
• Develop and execute account plans aligning customer objectives with commercial growth
• Lead customer engagements (QBRs, executive reviews) articulating ROI and value