🛠 Tech Stack

💼 About This Role

You'll own the generator customer lifecycle from onboarding through renewal and expansion, working closely with the Account Management Lead and VP of Sales. Your core impact is driving retention and net revenue retention while building scalable playbooks. This role offers the chance to define the customer experience in a high-growth energy tech company backed by $75M Series B funding.

🎯 What You'll Do

• Serve as primary contact for generator customers across onboarding to renewal.
• Build relationships, solve blockers, and drive retention and expansion.
• Identify customer journey gaps and design scalable improvements.
• Collaborate cross-functionally to resolve client issues and share customer voice.
• Analyze usage data to identify at-risk accounts and expansion opportunities.

📋 Requirements

• Proven experience in account management or customer success in fast-moving B2B environments.
• Strong commercial instincts for driving expansion above targets.
• Fluency in CRM tools like HubSpot and ability to translate data into actions.
• Comfort operating at high velocity, managing hundreds of accounts.

✨ Nice to Have

• Experience with B2B supply-side customers in energy or marketplace.
• Exposure to early-stage or high-growth tech startups.
• Desire to challenge the status quo.

🎁 Benefits & Perks

• 💰 Competitive salary of £129,500.
• 📈 Salary reviews twice a year with market data.
• 📦 Stock Options team ownership.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Onsite Interview· 60 min

🚩 Heads Up

• Vague salary band only given as £129,500 (seems exact, not band)
• Role includes both account management and building playbooks from scratch – could be overwhelming
• Measures NPS 80+ which may be unrealistic for first AM role