💼 About This Role

You'll own the full customer journey for Raylu's private markets platform, driving adoption and shaping the product roadmap. You'll advise investors on AI-powered sourcing workflows and translate customer needs into product requirements. This role sits at the center of a hyper-growth startup, bridging customers and engineering.

🎯 What You'll Do

• Onboard and train enterprise accounts on Raylu platform
• Run working sessions with deal teams to configure workflows
• Identify patterns across accounts and develop playbooks
• Synthesize customer feedback into product requirements

📋 Requirements

• 2-5 years in customer success at B2B startup or finance
• Experience in private equity, venture capital, or consulting
• Comfortable learning AI/LLM tools and prompt engineering
• Ability to translate between customer needs and engineering teams

✨ Nice to Have

• Built Strategic AI Partnerships programs from 0→1
• Deep familiarity with private market investing workflows

🎁 Benefits & Perks

• 🏥 Generous health, dental, vision insurance
• 💰 401k with 3% automatic contribution
• 🍱 Paid lunches
• 🚴 Wellness and Citi Bike benefit
• 🏖️ Unlimited PTO